WE DO NOT UPDATE ORDERS FOR NON USE OF COUPONS. IF A COUPON CODE WAS GIVEN, AND YOU INPUT THE INFORMATION INACCURATELY, WE WILL NOT HONOR THE DISCOUNT. THE ORDER WILL BE IMMEDIATELY CANCELED AND REFUNDED IN FULL. PLEASE NOTE: COUPON CODES ARE ALWAYS IN CAPITAL LETTERS
ORDER FULFILLMENT & SHIPPING
Normal fulfillment time is 7-10 business days, WEEKENDS AND HOLIDAYS NOT INCLUDED.
Tracking numbers are provided as soon as orders have been reached in our queue. We ask that you do not contact customer service UNTIL 10 BUSINESS days have lapsed.
Again, our business days are Monday-Friday, we do not include weekends or holidays during our work week. All orders that require a reship, due to the customers being at fault will incur a reshipping fee.
FULFILLMENT & SHIPPING
Fulfillment and shipping times are separate. Shipping time does NOT BEGIN UNTIL USPS has POSSESSION of the package. Priority shipping DOES NOT prompt priority fulfillment, as again, they are separate.
International orders can take up to 30 days to arrive.
Once your order has been shipped, USPS is now responsible for the package.
Your point of contact to track and locate all orders once shipped is 800-275-8777 Monday- Friday 8AM-830PM ET & Saturday 8AM-6PM ET.
To get updates on your order, always check your tracking information, first.
WE DO NOT CHANGE ORDERS OR ADDRESSES ON ORDERS, THE ORDER WILL BE SHIPPED TO THE ADDRESS YOU PROVIDED UNLESS THE ORDER IS CANCELED BEFORE BEING SHIPPED. WE ARE NOT REPONSIBLE FOR ORDERS DELIVERED TO ADDRESSES PROVIDED BY YOU AND WILL NOT HONOR ANY REFUNDS FOR SUCH REASON AS DELIVERED TO WRONG ADDRESS because the correct one was not given. IF A CHANGE OF ADDRESS REQUEST IS RECEIVED, the order will AUTOMATICALLY be canceled. This is to minimize FRAUD!
WE WILL CANCEL ALL ORDERS IN OUR SYSTEM THAT ARE FLAGGED MEDIUM & HIGH RISK
If an order shows as DELIVERED, we are no longer responsible for the order, you will have to file a LOSS PACKAGE claim through USPS. WE WILL NOT reship or refund any orders reflecting DELIVERED status.
DUE TO THE COVID 19 PANDEMIC, We DO NOT offer refunds for any products that have left our warehouse and are OPENED. ALL OPENED ORDERS (SHIPPING PACKAGING OPENED) are final sale. If you wish to cancel an order, it must be canceled BEFORE it has been ASSIGNED A TRACKING NUMBER. If the order was not canceled prior to receiving a tracking number, you will have to refuse the package upon delivery so it can be returned to us in the ORIGINAL SHIPPING PACKAGE UNOPENED. Once it has been received in the condition it was shipped, you will be contacted, and a refund will then be processed.
Please Note: Any order discrepancies MUST be reported within 48 hours of receiving your merchandise. Your packing slip is your proof of purchase, and it must be presented for ALL discrepancies. This includes, missing and damaged items. You will need to upload a picture of the items received, the packing slip, and email those along with the issue you are seeking to get resolved to firstname.lastname@example.org. If the packing slip is not available, we will only issue a store credit for items that were damaged or missing from the order. The value of the store credit will be in the amount the item was purchased for.
Shipping fees are non-refundable.
Please perform a skin test prior to applying any of our products to make sure you’re not allergic. Her Candy Shop is not responsible for any allergic reactions. Use at your own risk. Ingredients are listed under each item. NO REFUND WILL BE ISSUED.
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